Service Desk Agent

Job Summary of Service Desk Agent:

An exciting opportunity awaits you to join us as a Service Desk Agent. If you are eager for challenges, enjoy working in a lively atmosphere, and aspire to advance your professional journey, this role is a splendid fit. Service Desk Agent play a pivotal role as they establish a direct channel of communication between the organization and its clientele. Their responsibilities entail managing inquiries, resolving grievances, and delivering comprehensive information on products and services to ensure that customers are satisfied.

Benefits for Service Desk Agent:

• Providing flexible scheduling options for both full time and part time employees
• Find stability in your employment while gaining quick access to career growth opportunities within a vibrant team environment of highly motivated individuals.
• Experience a mix of tasks and receive comprehensive paid training to enhance your skills
• Competitive Employer Match for 401K, Flexible Spending Plans, and Health Savings Accounts on offer

Responsibilities for Service Desk Agent:

• You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program.
• Expect a dynamic work environment where you will be actively involved in maintaining the store's aesthetics and ensuring efficient and friendly customer service across different sections.
• Maintain a reliable and anticipated schedule for being present on site.
• Daily interactions with a variety of customers, alongside a dynamic team, as you tackle tasks within the store in an enjoyable manner
• Interacting with customers in a pleasant and communicative manner
• Previous work as a sales associate or cashier

Requirements for Service Desk Agent:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands.
• This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs